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Sustainability report
Engaging Stakeholders
Our stakeholders’ expectations revolve around good returns, sustainable profits, growth, regulatory compliances, transparency
and accountability. We respond to our stakeholders’ expectations in different ways, both formally and informally, depending on
the nature and scale of the issue. These interactions are crucial to enable us to tackle some of the major challenges facing our
operations – problems that affect everyone along our value chain and to seek beneficial solutions on concerns that no entity can
solve on its own.
Stakeholders Areas of focus
Our approach
Our people
•
Job security and wages
• Conducive workplace
• Career development
• Corporate activity
• Health and safety
• Group’s growth development
Our strategy is to invest in the attraction, retention and
development of a diverse and talented workforce aligned with
our values of open communication, empowering others, safety,
respecting all our stakeholders and acting ethically by offering
diverse employment prospects, opportunities for development,
and competitive rewards and benefits that have a clear link to
performance.
The Group has in place a Whistleblowing Policy and structured
grievance procedures to address employees’ cares and concerns.
Shareholders
and investors
• Delivering profitable returns
on investment
• Financial strength &
resilience
• Disclosing timely, concise
and relevant information
• Upholding corporate values
• Business sustainability
We respond:
• through timely disclosures of the Group’s financial results,
announcements, annual reports and via the Company’s website.
• by disseminating material issues to the market by
way of Bursa announcements.
• through continued improvements in our business strategies,
governance framework and corporate reporting.
• through engagements at General Meetings.
Customers
• Changing needs of
customers
and consumers
• Business ethics
• Innovation
• Supply chain/traceability
issues
• Health & safety
• Certification
We seek to be honest and fair in our relationships with our
customers and to provide the standards of product and service
that have been agreed.
We take all reasonable steps to ensure the safety and quality of
the goods we produce and the services we provide.
Certifications to support market credibility.
Communities
• Economic empowerment/
livelihood
• Community safety and health
• Environmental protection
Our operations create employment and career development
opportunities for our local communities, as well as business
opportunities for local suppliers.
Communities also benefit from improved standards of living
from, inter alia, the infrastructure we put in place and welfare
contributions.
MARKETPLACE
SUSTAINABILITY REPORT 2018