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While the division’s financial and
liquidity profiles remain sound,
we recognise that given the
highly competitive nature of our
markets, the immediate focus
must be given to certain priority
areas that can support future
value-creating opportunities. The
first is to protect and maintain
our niche markets. The second
is to drive cost efficiency and
effectiveness with which we
operate and go to market. We have
established a scalable platform,
but we acknowledge that we
need to become more agile and
collaborative. Towards this end,
we have and will continue to place
emphasis on strategic partnerships,
both local and foreign, centred on
innovative and technology-driven
solutions that can enhance our
competitiveness. Add to that, our
teams continue to remain focused
on proactively matching our cost
structures to the realities of the
top-line pressures we face in the
market. The third is to work to
secure the capabilities we need so
that we can respond to the rapid
technological advancements we are
seeing and to have the ability to
deploy new products and services
through existing channels and meet
While the division’s financial and liquidity
profiles remain sound,
we recognise that
given the highly competitive nature of our
markets
, the immediate focus must be given
to certain priority areas that can support
future value-creating opportunities.
Revenue
Contribution
by product (%)
6.2% Confidentials
Documents
4.2% Certificates & Passes
0.8% Stamps, Postal &
Banking Documents
6.4% Foreign Travel
Documents
1.0% Others
11.9% Travel Documents
69.5% Transport
Documents
Customers needs
Specific business challenges
Megatrends /
digital disruptions
Margins under
pressure – high costs
of doing business
Economic cycles & impact on
governments’ infrastructure spend
Solutions, not
just products
Reduced cost
and increased
productivity
Supply security
& resilience
A trusted and
reliable service
provider
Kumpulan Fima Berhad
(11817-V)
Annual Report 2019
40