60 / 244
Engaging Stakeholders
Our stakeholders’ expectations revolve around good returns, sustainable profits, growth, regulatory compliances,
transparency and accountability. We respond to our stakeholders’ expectations in different ways, both formally and informally,
depending on the nature and scale of the issue. These interactions are crucial as they shape how we define and execute our
strategy to enable us to tackle some of the significant challenges facing our operations – problems that affect everyone along
our value chain and to seek beneficial solutions on concerns that no entity can solve on its own.
STAKEHOLDER AREAS OF FOCUS
OUR APPROACH
Our people
• Job security and wages
• Conducive workplace
• Career development
• Corporate activity
• Health and safety
• Group’s growth development
Our strategy is to invest in the attraction, retention and
development of a diverse and talented workforce.
Aligned with our values of open communication,
empowering others, safety, respecting all our stakeholders
and acting ethically by offering diverse employment
prospects, opportunities for development, and competitive
rewards and benefits that have a clear link to performance.
The Group has in place a Whistleblowing Policy and grievance
procedures to address employees’ cares and concerns.
Shareholders
and investors
• Delivering profitable returns on
investment
• Financial strength & resilience
• Disclosing timely, concise and
relevant information
• Upholding corporate values
• Business sustainability
We respond:
• through timely disclosures of the Group’s financial results,
announcements, annual reports and via the Company’s
website.
• by disseminating material issues to the market through
Bursa announcements.
• through continued improvements in our business
strategies, governance framework and corporate
reporting.
• through engagements at General Meetings.
Customers
• Changing needs of customers and
consumers
• Business ethics
• Innovation
• Supply chain/traceability issues
• Health & safety
• Certification
We seek to be honest and fair in our relationships with
customers and to provide standards of product and services
that meet their requirements.
We take all reasonable steps to ensure the safety and quality
of the goods we produce and the services we provide.
Certifications obtained to support market credibility.
Communities
• Economic empowerment/
livelihood
• Community safety and health
• Environmental protection
Our operations create employment and career development
opportunities for our local communities, as well as business
opportunities for local suppliers.
Communities also benefit from improved standards of living
from, inter alia, the infrastructure we put in place, welfare
contributions as well as aid during times of adversity and/or
disaster.
Memberships &
associations
• Advancing industry-specific
matters with policymakers and
other key stakeholders
Our memberships provide a forum to promote and defend
our interests in a broader industry context, to learn and to
benefit from their contribution.
Further, our participation and membership in various
associations ensure that we stay in touch with current and
anticipated developments.
Annual Report 2020
kumpulan Fima Berhad
(197201000167)(11817-V)
56