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“Customers in these locations can now contact the helpdesk directly for any first-level
technical support. Through our helpdesk, any second-level support that customers may
need will be provided by our dedicated on-site teams thus ensuring that their requests
are resolved quickly and effectively, providing a more direct, localised service.”
Mahfuz bin Mustafa
Head of Technical Support Department
In FYE2019 PKN’s Technical Support Department
has secured the ISO 27001:2013 Information
Security Management System and ISO 9001:2015
Quality Management Systems accreditations,
affirming its commitment to provide customers
with the best security measures possible for data
sharing and storage.
The ISO certifications are among the most
widely recognised and internationally accepted
information security standards available today. It
defines how a company should manage and handle
information in a secure manner and identifies
requirements for an extensive Information Security
Management System (“ISMS”). PKN’s ISMS will
ensure that strict security controls are in place
to protect customer data and ensure the secure
operation of its products and services.
PKN had, in addition, increased the size of its
support team by 10 people as PKN continues to
strengthen their service offerings to customers in
several towns in Sabah and Sarawak.
SPOTLIGHT STORY
Achieves 2 Iso Accreditations
Pkn’s Technical Support Department
economic
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