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STAKEHOLDER AREAS OF FOCUS
OUR APPROACH
Our people
• Job security and wages
• Conducive workplace
• Career development
• Corporate activity
• Health and safety
• Group’s growth development
Our strategy is to invest in the attraction, retention and
development of a diverse and talented workforce aligned
with our values of open communication, empowering
others, safety, respecting all our stakeholders and acting
ethically.
We offer our employees opportunities for development
through training, inter-company transfers and overseas
assignments, and competitive rewards and benefits that
have a clear link to performance.
The Group has in place a Whistleblowing Policy and
grievance procedures to address employees’ cares and
concerns.
Shareholders
and investors
• Delivering profitable returns
on investment
• Financial strength & resilience
• Disclosing timely, concise and
relevant information
• Upholding corporate values
• Business sustainability
We respond:
• through timely disclosures of the Group’s financial
results, announcements, annual reports and via the
Company’s website.
• by disseminating material issues to the market by way of
Bursa announcements.
• through continued improvements in our business
strategies, governance framework and corporate
reporting.
• through engagements at General Meetings.
Customers
• Changing needs of customers
and consumers
• Business ethics
• Innovation
• Supply chain/traceability
issues
• Health & safety
• Certification
We seek to be honest and fair in our relationships with our
customers and to provide the standards of product and
service that have been agreed.
We take all reasonable steps to ensure the safety and
quality of the goods we produce and the services we
provide.
Certifications to support market credibility.
Engaging Stakeholders
O
ur stakeholders’ expectations revolve around good returns, sustainable profits, growth, regulatory
compliances, transparency and accountability. We respond to our stakeholders’ expectations in different
ways, both formally and informally, depending on the nature and scale of the issue. These interactions are
crucial to enable us to tackle some of the major challenges facing our operations – problems that affect everyone
along our value chain and to seek beneficial solutions on concerns that no entity can solve on its own.
16
Kumpulan Fima Berhad
(11817-V)
SUSTAINABILITY Report 2019